BT charge £26 per month for unlimited downloads and 20MB connection. I’m a customer of theirs in Scarborough and I’m moving to Hull next week.

By the way, your (yes “your” in the corrrect context) ‘CAPS LOCK’ key is to the left of the keyboard between the ‘shift’ and the ‘tab’ key – turn it off.

Also, how could you take someone to court (do they have a senile court?) over libel against KC, unless you owned the company? Not that any of this is libel, because every word is true.

KC have a monopoly over the Hull broadband/telephone market and it’s going to cost me £100 per year more than I’m paying now, plus an early disconnection fee from BT because I can’t take my account to Hull with me, and on top of that a stupidly overpriced connection fee from KC. They are also accessing and monitoring people’s download data, which shouldn’t even be legal IMO and on top of that they’re disconnecting people without warning and delaing the reconnection of service. I can’t take that risk with my web design business but living in Hull I just don’t have a choice.

It really annoys me when illiterate people start harping on about ‘juvenile behaviour’ – you’d think someone who has been using the English language for 73 years could do better. Take your juvenile English skills and do one Barry! Come back when you actually have a valid argument, not some random bollocks you’ve plucked from thin air

KC cheapest broadband indeed!?! HA – Never heard anything so ridiculous!

Would kcom reimburse me for their crappy site taking 2 amounts which cost me money because i had none in my bank account? would they fook

This was apparently a free service prior to then, but customers on ‘KC Talk1′ now incur a charge for the ‘service’. I wasn’t informed of this and have been paying the charge without even realising. I am told this information was sent out as a mailing separate from the quarterly paper bill, but I never received it.

Hence, I have unwittingly handed over extra money to the shits since March 2008, for a service I have never used or requested to use.

The filthy, monopolising, money-grubbing bastards.
On top of this, I was informed that they charge £14 to remove the ‘Caller Display’ service from an account!!!

How churlish is that??

Here’s a question: Does anyone in Hull actually use their landline other than to be able to get broadband access? Probably not.

Ofcom’s consultation on KC’s monopoly/stranglehold on the people of Hull was a whitewash. This company needs the plug pulling on them, they are an embarrassment to the city.

Fuck you, Kingston Communications. Rest assured I’ll get my money back from you, you robbing set of cnuts, even if I have to ‘get creative’ about it.

Hmm,now where’s my Sharpie and Graf sprays??

I thought it was funny I had to physically go to their HQ to sort out my initial line – very old fashioned, obviously my first taste of KC was bitter and it just got worse. The broadband is over priced for quality, when I asked what the difference was between the packages, they said they didn’t even know but that I’d have a better chance of getting on line at busy times with a more expensive package, I had not even considered *not* getting on line as a factor…

I feel bad for the people working there but the guy who manges the twitter account either must find it hilarious or get pretty depressed about the negative @s

I think this angers me most. That’s possibly the most ridiculous and unecessary thing I’ve ever heard. Karoo fails at customer service. Their actual internet service is OK. Good customer service is what brings new customers to your business, but of course this isnt something Karoo has to worry about – it always has the customers. It’s become lazy as a business. Our country has always worked on a free market and competition. And some competition in Hull would benefit residents immensely and make Karoo a better service. I agree, Ofcom need to step in.

Thursday morning I phoned up KC to find if the house I was moving into had a telephone line. Within ten minutes I had my telephone contract set up whch was to be activated the following Saturday (1st August) when I would move in. The internet was set up, which I was told would be activated the subsequent Monday (3rd).

Arriving to my new house I had four letters from KC waiting for me. One telling me about the telephone line, one with the direct debit arrangements, one about the internet service and one with my internet settings. Sadly they moved the date of activation back to the 4th.

By 4pm on the 4th I had working internet. 10mb working internet.

I’ve not complained, so far.

The problem is I am paying way over the odds for this service. Me and my housemate have to shell out £20 a month each for combined internet and telephone lines. At home, my parents pay £12.99 a month all inclusive. Unlimited phone calls, unlimited 5mb broadband. In comparison what do I get for the total cost of £40 a month? Free calls to 01482 numbers. (Fantastic, I don’t know anybody in Hull who actually uses their landline). 10mb broadband capped at 75Gb a month, but unlimited use between midnight and 8am.

I know what I’d rather take, and I can’t, because KC have squeezed out competition from the Hull area. BT had to allow in competition and i believe aid the cost of it. KC don’t. It’s ludicrous.